Terms and Conditions

Introduction

Welcome to Webfyie, your trusted partner in professional web design and SEO services. These Terms and Conditions define the agreement between you (“the Client”) and us (“the Service Provider”). By accessing our website or utilizing our services, you agree to comply with these terms. If you do not agree with any of these terms, please discontinue use of our services immediately.

This document ensures a mutual understanding of responsibilities, deliverables, and the scope of our work to maintain a professional and transparent relationship.

Our Services

We offer the following services, each governed by this agreement:

Web design and development.
Search Engine Optimization (SEO).
Website maintenance and support.
Digital marketing consultations.

Money-Back Guarantee

We offer a money-back guarantee in specific circumstances to prioritize client satisfaction:

Eligibility: The guarantee applies only to clients who have fully paid for the services detailed in the project agreement.
Conditions for Refunds:
- Refunds are available if deliverables or results, as specified in the contract, are not met within the agreed time frame (subject to external limitations).
- Refunds do not apply in cases where incomplete payments were made or delays were caused by the client’s failure to provide necessary materials, approvals, or feedback.
- SEO results are dependent on external factors like search engine algorithm changes or competition. Refunds will not be granted due to unpredictable external impacts.

We encourage open communication to resolve any concerns during the project.

Limitations of Liability

While we strive to deliver the highest quality results, there are inherent limitations:

SEO Results: Search engine rankings fluctuate due to algorithm updates, user behavior, and competition. We follow ethical, best-practice SEO techniques but cannot guarantee a specific ranking.
Website Security: Although we implement the latest security protocols, no system is completely immune to cyberattacks. Clients are encouraged to regularly update software and follow our maintenance guidelines.

We are not responsible for losses or damages arising from:

Misuse of your website or content by third parties.
Non-compliance with third-party platform policies (e.g., Google Ads).
Unauthorized changes or edits made to the website or SEO strategies by the client.

Client Responsibilities

To achieve the best results, you, as the client, have the following responsibilities:

Providing required content, assets, and approvals promptly. Delays in communication may affect timelines and results.
Ensuring the legality and appropriateness of the content on your website. Illegal or prohibited materials are strictly prohibited.
Avoiding unauthorized modifications to the website or SEO strategies, as this may compromise the success of the project.

Collaboration and timely communication are essential for success.

Payment Terms

Payments must be made according to the agreed-upon schedule outlined in the proposal or contract. Ownership of all project deliverables transfers to you upon receipt of full payment. Delayed or missed payments may result in a temporary suspension of services or delays in the project.

Intellectual Property Rights

Until full payment is received, all project deliverables, including designs, content, and code, remain the property of Webfyie. After payment, ownership of the deliverables transfers to you. This excludes third-party tools, licensed plugins, or software used in the project.

Indemnity Clause

You agree to indemnify and hold us harmless against any legal claims or damages resulting from:

Unauthorized use of copyrighted content.
Breach of these terms and conditions.
External factors or misuse of the website or services provided.

Dispute Resolution

We prioritize resolving disputes amicably through open communication. If necessary, disputes will be governed by South African law, and legal proceedings will take place in a relevant court of jurisdiction.

Privacy Policy

Introduction

At Webfyie, your privacy matters. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services. By continuing to engage with us, you consent to the practices outlined in this policy.

What Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, and billing details, provided through contact forms or service requests.
Non-Personal Information: Data like IP addresses, browser types, and pages visited on our website, collected via cookies and analytics tools.

How We Use Your Information

The information we collect is used to:

Provide and improve our services.
Process payments and send invoices.
Respond to inquiries and customer support requests.
Conduct internal analytics to enhance our offerings and website performance.
Send marketing updates (only with your explicit consent).

We will never sell your information to third parties.

Cookies and Tracking

Our website uses cookies to enhance user experience and collect analytical data. Cookies help us understand how you interact with our site so we can improve usability.

You can disable cookies in your browser settings, but note that this may affect some website functionality.

Third-Party Tools and Data Sharing

To deliver certain services, we may use third-party tools (e.g., Google Analytics, payment processors). While we choose trusted providers, these tools may collect data independently. Please review their privacy policies for more information.

Data is only shared with third parties to fulfill the services you request (e.g., processing payments or hosting).

How We Protect Your Data

We implement strict measures to ensure your data is secure:

Encrypted connections (SSL) for secure data transmission.
Secure storage practices to prevent unauthorized access.
Regular updates and audits of our systems.

However, no system is 100% secure. Please notify us immediately if you suspect any data breach involving your account or information.

Your Rights

You have the following rights regarding your personal information:

The right to access and request a copy of the data we hold about you.
The right to request corrections or updates to your data.
The right to request deletion of your personal information (where applicable).

To exercise your rights, contact us at info@webfyie.com.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The latest version will always be available on our website, and significant updates will be communicated to you directly.